Shipping policy

Last updated: January 14, 2025

At Luna Linda, we aim to make your shopping experience as seamless as possible. Here's everything you need to know about our shipping process:

  1. Free Shipping
    We are proud to offer free shipping on all orders! The shipping costs are already included in the price of our products, so there are no surprises at checkout.

  2. Processing Times

    • Orders are processed and fulfilled by our trusted partner, Printify.
    • Production typically takes 2-5 business days.
    • Once your order has shipped, you’ll receive a confirmation email with tracking details.

  3. Shipping Times

    • Shipping times vary depending on your location:
      • U.S. Mainland: 4-8 business days.
    • Please note that delays may occur during high-volume periods (e.g., holidays) or due to unforeseen circumstances.

  4. Delivery to a PO Box

    • Delivery to a PO box is advised only for destinations within the United States. For other countries, delivery to a PO box is not advisable and is at the customer’s own risk.
    • PO boxes come in various sizes, so it’s the customer’s responsibility to ensure that the ordered product will fit in their PO box. The largest available box measures 12" x 22.5", so products exceeding these dimensions cannot be shipped to a PO box.
    • PO box addresses are not supported by Express Delivery for both orders imported from sales channels and manual orders. If a customer submits an order with Express Delivery and enters a PO box address, it will be imported as a standard order in Printify.
    • The correct address formatting guidelines should be followed when a shipment is directed to a PO box:
      • First Name: John (matching the name on the box)
      • Last Name: Smith (matching the name on the box)
      • Address Line 1: PO Box 1776
      • Zip Code: 28034
      • City: Dallas
      • Country: United States

  5. Order Tracking

    • You can track your order using the tracking link provided in your confirmation email. If you have any issues, feel free to contact us at info@lunalindashop.com.

We’re here to ensure your Luna Linda gear gets to you promptly and hassle-free.